Personal Privacy Policy

This privacy policy covers the online and in person experience at Übergrippen Indoor Climbing Crag. Please feel free to send us your questions at Übergippen Indoor Climbing, 8610 E. 21st Ave. Denver, CO 80238 or by email at itsacrag@ugclimbing.com.

Übergrippen understands that personal privacy is of utmost importance and all information you provide is confidential. We may collect your Internet Protocol (IP) Address to monitor the quality of website traffic. IP addresses are not linked to personally identifiable information. No personally identifiable information will be collected unless you specifically provide it to us, in which case we hold that information in strict confidence. The information collected will never be shared with any third party organizations unless ordered by a court of law. Information we collect on you include name, date of birth, address, email, phone, gender, emergency contact, and family relationships (parents, spouses, children) are necessary to create a family profile. We retain a digital record of all documents you submit including releases and other forms you may fill out online or when visiting our locations with the personal information you provide. We create and retain visitation logs, enrollment history in classes or programs, and purchase history which is linked to your digital profile on our network. Drivers license or other ID are required to verify your identity and/or relationship to a minor. You may submit those to us by email for convenience or present them in person for review when you visit one of our locations. Information submitted to us is part of your personal profile and only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, by staff performing business analysis, or to review your account history. You may opt out of emails using opt out links included in the emails or submitting a request to the email address above. Any payment information provided to us through our website or in person (credit card or bank account information) is encrypted and stored on our payment processor’s merchant servers (Stripe.com) and is not stored on our local network or cloud data storage. Payment information is encrypted by Stripe and is NOT accessible by anyone on our staff. You may request a copy of the information we have on your profile or to delete your personal information by contacting us at the above address.

Privacy Policy Last Updated: Dec 21, 2024